Support Center

Getting Started

Download & Install the App

Download the Winova APK from our website. On Android, enable "Install from Unknown Sources" in your device settings, then follow the installation prompts.

Create Your Account

Sign up with your email, phone number, and create a secure password. Verify your account to start playing and winning.

Add Funds to Your Wallet

Use the in-app deposit feature to add funds to your wallet. Choose your preferred payment method and follow the instructions.

Start Playing & Winning

Choose a game, set your stake, and start playing. Win real money with every victory!

Frequently Asked Questions

How do I deposit money into my wallet?

Open the app and go to your wallet. Tap "Deposit" and choose your preferred payment method. Follow the on-screen instructions to complete your deposit. Funds are usually available immediately after confirmation.

How do I withdraw my winnings?

Go to your wallet and tap "Withdraw". Enter the amount you want to withdraw and select your preferred payment method. Withdrawal requests are processed quickly, usually within 1 hour.

What games can I play?

Winova offers Checkers, Dice, and Heads or Tails. You can play quick matches, create private rooms with friends, or join competitive tournaments.

How do I invite friends to play?

Use your unique referral code to invite friends. When they sign up and play, you both earn rewards! You can find your referral code in your profile.

What if I forget my password?

On the login screen, tap "Forgot Password". Enter your email address and you'll receive a verification code. Use this code to reset your password.

How do I join a competition?

Go to the Competitions section in the app. Browse available tournaments, check the entry fee and prize pool, then tap "Join" to enter. Make sure you have enough balance to cover the entry fee.

Can I play with my friends?

Yes! Create a private room in Checkers and share the room code with your friends. They can join using the code and you can set your own stake amount.

Is my account secure?

Absolutely! We use industry-leading security measures to protect your account, funds, and personal information. All transactions are encrypted and monitored for your safety.

Contact Our Support Team

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Email Support

Send us an email at support@winova.pro

Include your username, email, and a description of your issue. We typically respond within 12 hours.

Tips for Faster Support

Include your username or email address
Describe your issue clearly
If reporting a transaction, include the transaction ID
If reporting a game issue, include the game/match ID

Troubleshooting Common Issues

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Deposit Not Showing

If your deposit isn't appearing in your wallet, check that the transaction was completed successfully. Wait a few minutes for confirmation. If it still doesn't appear, contact support with your transaction details.

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Game Not Loading

Make sure you have a stable internet connection. Try closing and reopening the app. If the problem persists, check if there's an app update available.

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Can't Log In

Verify that you're using the correct email and password. If you've forgotten your password, use the "Forgot Password" feature to reset it.

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Withdrawal Delayed

Withdrawals are typically processed within 24 hours. If it's been longer, check your withdrawal status in the app. Contact support if you need assistance.